Privacy Notice

Responsible for the processing of your personal data

Costa Realty Group Mexico represented by SKW Marketing, S.A. de C.V. and its subsidiaries, with registered address at Carretera Federal Chetumal - Puerto Juárez km 269.5, Calle Bahía Xcacel, Manzana 23, Lote 11, Edificio F, Local 4B y 4C, entre Calle Punta Celis y Bahía Xcacel, Puerto Aventuras, Municipio de Playa del Carmen, Quintana Roo, C.P. 77733, hereinafter “Costa Realty Group Mexico,” seeking efficient performance and providing better service to our customers and collaborators, is responsible for the processing of the personal data you provide us. Our commitment is to offer an efficient and quality service to our customers, collaborators, and users of our website.

All the information we collect is treated with the utmost care and following strict confidentiality protocols. We are committed to implementing and maintaining the necessary administrative, technical, and physical security measures to protect your personal data against unauthorized access, disclosure, loss, alteration, or misuse.

The confidentiality of your information is our priority, so we guarantee that such information will be used exclusively for authorized purposes and in strict compliance with current legislation. In addition, we are committed to training our staff to maintain the confidentiality of the data they handle, and not to transfer or disclose your personal information to third parties without your express consent, except in cases where the law so requires, such as in response to requests from competent judicial or administrative authorities, always within the framework of the law and seeking to protect your rights and privacy at all times. In summary, our policy is to treat your information with the utmost responsibility and discretion, establishing adequate controls to ensure its protection at all times.

What data do we collect and how?

Recopilamos datos personales a través del sitio web www.costarealtygroupmexico.com mediante formularios en línea para contactarnos o descargar materiales informativos. Los datos que solicitamos son: nombre, dirección de correo electrónico y número de teléfono. En ningún caso solicitamos información sensible sin su autorización expresa. En Costa Realty Group México nos comprometemos a utilizar únicamente la información que compartimos con nosotros por los motivos descritos en el presente aviso. Usted tiene la opción de cancelar la suscripción de cualquier contacto que hagamos cuando lo desee.

By providing us with your information in any way on the website, you expressly authorize Costa Realty Group Mexico and any entity related to it to use your personal data for statistical, advertising, or marketing purposes, as well as to receive advertising for other products or services from Costa Realty Group Mexico or any entity belonging to its group. Similarly, we are committed to protecting the confidentiality of the data you provide by entering into non-disclosure agreements with our employees and collaborators, maintaining our commitment to you.

What do we use your data for?

We use your data to:

•    Confirm your identity and contact you securely.

•    Understand and meet your needs related to our services

•    Ensure security and certainty in all your transactions

•    Comply with applicable legal and regulatory requirements

•    Establish communication to follow up on requests, clarifications, notifications, and changes related to our services

•    Generate statistics that allow us to improve the quality of our service

Additionally, we will use your information for the following purposes that are not necessary, but which allow us to provide you with better service: a) to offer other real estate products; b) to send promotions for other goods and services related to the real estate industry; c) notifications; d) everything related to your account with Costa Luxury Properties; e) processes or requests in progress; f) general notifications.

What rights do you have regarding your data?

EXERCISE OF ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION, OR OPPOSITION OF PERSONAL DATA).

The owner of the personal data or, where applicable, their legal representative, may exercise their right to: know what personal data they have provided to us, what we use it for, and the conditions of use (Access); request the correction of their personal information when it is incomplete, inaccurate, inadequate, or excessive (Rectification); to have it removed from our records or databases when they consider that its processing contravenes the provisions of the applicable laws or because it is no longer necessary for the fulfillment of the purpose or purposes of said database (Cancellation); as well as to oppose the use of their personal data for specific purposes (Opposition).

It is important to note that in order to exercise ARCO rights, the owner may do so by sending an email to: yolanda@costarealtygroupmexico.com, or by requesting it at our address.

The requirements that must be met in order to submit an ARCO Rights request are as follows:

•    The name of the owner and their address or any other means of receiving notifications;

•    Documents proving the identity of the owner and, where applicable, the personality and identity of their representative;

•    If possible, the area responsible for processing the personal data, and to which the request is submitted;

•    A clear and precise description of the personal data for which you wish to exercise any of the ARCO rights, except in the case of the right of access;

•    A description of the ARCO right you wish to exercise or what the owner is requesting; and

•    Any other element or document that facilitates the location of the personal data, if necessary.

If requesting rectification, you must also indicate the modifications to be made and provide the necessary official documentation to support your request. In the case of the right of cancellation, you must state the reasons for the deletion. And in the case of the right of opposition, you must state the reasons that justify the termination of the processing of personal data and the damage or harm that it would cause you, or, if the opposition is partial, you must indicate the specific purposes with which you disagree, provided that this is not a mandatory requirement.

Consent and transfers

By providing your data, you consent to its processing in accordance with this notice and allow, where necessary and to comply with legal requirements or competent authority, the transfer of your data. If you do not express your opposition, it will be understood that you accept such transfers.

Security measures

We implement reasonable measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no technology can guarantee absolute security.

Is your data shared with third parties?

Except as required by law, we will not share your data with third parties without your express consent. If necessary, only transfers permitted by law and in compliance with the purposes described will be made.

What happens if there are changes to this notice?

This privacy notice may be modified, changed, or updated as a result of new legal requirements, our own needs for the procedures and services we offer, our privacy practices, or other reasons. Therefore, we are committed to informing you of any changes to this notice. Any modifications to this notice will be published on our website and, if required by law, you will be informed in a timely manner.

Contact